Shipping & Delivery

  • Once your order has been dispatched, you will receive an email notification from me with tracking details.

  • The expected dispatch time for orders is between 1-3 days from the date of purchase.

  • Orders might experience slight delays because Minke & Co is a small business and is currently run by one person. I am sorry for any inconvenience caused!

  • The estimated delivery times are as follows:

    Australia Post standard shipping

    South Australia: 2-4 business days

    Interstate: 3-6 business days

    Australia Post express shipping

    South Australia: 1-2+ business days

    Interstate: 1-3+ business days

  • If you haven’t received A dispatch notification, it is possible that I am still preparing your order. The expected dispatch time for orders is between 1-3 days from the date of purchase. If it has been longer than that please contact me via the contact us page on my website.

  • If you haven’t received your order and have received a dispatch notification, I recommend lodging an investigation request with Australia Post. To track the whereabouts of your parcel.

    Follow the steps below to initiate an investigation.

    Step 1: Check your tracking information.

    Please ensure you have the tracking number provided in the shipping confirmation email. You can use this number to track your parcel’s progress on the Australia Post website.

    Step 2: Allow for delivery delays

    Keep in mind that there might be some delays during peak seasons, public holidays, or unexpected circumstances. Wait for a few extra days before initiating the investigation.

    Step 3: Contact me

    If the delivery delay persists, contact me via the contact us page on my website. I will get back to you as soon as possible, assist you and provide further guidance.

    Step 4: Lodge an investigation request with Australia Post

    If your parcel has been delayed significantly and there are no updates on the tracking information, visit the Australia Post website and submit an investigation request. They will conduct a thorough search to locate your package and provide updates accordingly.

  • If the tracking shows that your parcel has been delivered, but you can't find it on your premises, I recommend checking with your local Australia Post facility. They may be holding it there for you.

    If the tracking indicates that your parcel was delivered and left in a safe location (Australia Post safe drop), the postal driver should have taken a photo as evidence of where it was left. If you can’t locate the parcel, contact Australia Post, and they can provide you with this photo.

  • Unfortunately, I don’t offer international shipping at this point in time but plan to in the future!

 Exchanges & Returns

  • Yes, of course you can exchange or return your order if you are not satisfied with it!

    While I’ll do my best to fulfill exchanges, I cannot always guarantee item availability at the time I process your return. If an exchange cannot be fulfilled, don't worry! You'll be issued with a gift card or a refund as applicable.

  • To be eligible for an exchange or a return items must be unworn, unwashed, unused and in their original condition with all labels/tags attached and exchanged or returned within 14 days of purchase.

    Return and exchange postage fees are at the customer’s expense.

    For health and safety reasons, we do not accept returns on earrings unless they exhibit a genuine manufacturing fault.

 Order Issues

  • Unfortunately, once you have placed your order, it is not possible to amend any details, as I will have already started processing your order. If you aren’t satisfied with your order once it arrives you can return your order. If you need any help returning your order, please do not hesitate to contact me via the contact us page on my website.

  • I am so sorry for sending you the incorrect item! I understand how disappointing this can be (I would be disappointed too!)

    Here’s what to do:

    Step 1 - Notify me about the incorrect item

    Please contact me via the contact us page on my website and tell me what the incorrect item you received was and what the item you were supposed to receive is.

    Step 2 - Preferred resolution:

    In your request, include your preferred resolution. You can choose from:

    • Replacement: We’ll send you the correct item with Australia Post express post.

    • Gift card with free shipping: If you decide To opt for a gift card I'll include a free shipping code for your future purchase.

    • Refund: If you prefer a refund, we'll process it promptly as per our returns policy.

    Step 3 - Returns:

    To make it easy for you to return the incorrect item, I will provide you with a free returns label to Ship the item back to me.

  • I am so sorry your item is listed with the shipment, but you haven’t received it and for any inconvenience this has caused.

    If this is the case, please double check your dispatch notification to confirm this. If the dispatch notification shows that the item is listed with the shipment and you haven’t received it, please do not hesitate to contact me via the contact us page on my website.

  • I am so sorry that your item did not arrive in the condition you expected. I understand how disappointing this can be (I would be disappointed too!)

    Here is what to do: 

    Step 1 - Document the issue

    Please take photos of the faulty item showing what the issue is. 

    Step 2 - Contact me

    Please contact me via the contact us page on my website. Attach the photos that you took with any additional details about the issue. We will get back to you as soon as possible with the most suitable solution for you.

 Vouchers & Credits

  • I am so sorry you are experiencing issues with your gift card.

    Here’s what to do: 

    Step 1 - Check the information

    Please check that you are applying the correct gift card number and pin in the “apply gift card section” section at the checkout. Even a small typo can prevent the code from working.

    Step 2 - Expired gift card
    if your gift card is not working the gift card may have expired. Check your gift card for the expiration date to confirm that the gift card is still valid. 

    Step 3 - Contact me

    If you have checked that the gift card number and pin have been entered correctly and your gift card is still valid, but you’re still encountering issues, please do not hesitate to contact me via the contact us page on my website and we will get back to you as soon as possible. Please provide us with your specific gift card code and attach any relevant screenshots that illustrate the issue.

  • I am so sorry you haven’t received your gift card.

    Here’s what to do:

    Step 1 - Check junk/spam folder

    Please check your junk/spam folder. Sometimes emails from unfamiliar sources can end up in junk/spam folders. 

    Step 2 - Contact me

    Please do not hesitate to contact me if you have checked your junk/spam folder and still haven’t received your gift card via the contact us page on our website. 

    Please provide us with your: 

    • Order number

    • Recipients email address 

    And we will get back to you as soon as possible.

    If there was an issue with the initial delivery, we will organise to have the gift card resent to the recipient as soon as possible.

Promotions & Products

  • I am so sorry your promotion code is not working!

    If you are trying to apply your code at the checkout, try applying it at the cart before proceeding to checkout. 

    Other reasons for this may include: 

    • The promotion has already ended

    • Your order does not meet the terms and conditions of the promotion

    If you have tried applying the code at the cart before proceeding to the checkout and tried troubleshooting, please do not hesitate to contact me via the contact us page on my website. Please provide me with your promotion code and any relevant screenshots showing the code not applying correctly. I will get back to you as soon as possible and help resolve the issue. 


  • We are so sorry your promotion that doesn’t require a code is not working!

    Some of the advertised promotions do not require codes as they are automatically calculated into the price of the item(s) for your convenience. If a promotion should be applied at checkout, this will be specified in the promotion email you received, along with the terms and conditions of the promotion.

    If you still believe your order is eligible, please contact me via the contact us page on my website and I will get back to you as soon as possible. Please provide me with the item(s) you wish to purchase, and I can investigate whether or not that item is eligible in the current promotion.

  • If the product you want is out of stock, you can contact me via the contact us page on my website and provide me with the size and product that you want, and I will either try to order one in for you or contact you when it comes back in stock if possible.

 Technical Support

  • Haven’t received an order confirmation email and unsure if your order was placed successfully? No worries I am here to help!

    Here’s what to do:

    Step 1 - Verify your email address

    Please check that the email you entered at the checkout is correct. even a small typo can prevent confirmation emails from reaching you.

    Step 2 - Check your spam or junk folder

    Please check your junk/spam folder. Sometimes emails from unfamiliar sources can end up in junk/spam folders.

    Step 3 - Contact me

    If after completing steps 1 and 2 you still haven’t received a confirmation email, please don’t hesitate to contact me via the contact us page on my website and I will get back to you as soon as possible. Please provide me with the following details based on your payment method.

    • Visa or MasterCard

      • Full name as it appears on the card

      • Last 4 digits of your card number

  • Having payment issues?

    Here’s what to do:

    Step 1 - Verify payment details

    Please check that the payment information entered at the checkout is correct and that your card or payment method haven’t expired. incorrect or expired payment details can cause payment issues.

    Step 2 - Contact me.

    If after completing step 1 you are still having payment issues, please don’t hesitate to contact me via the contact us page on my website and I will get back to you as soon as possible. Please provide me with as much detail as possible such as steps you have completed and any error messages you have received etc.

  • Having a website issue?

    Here’s what to do:

    Step 1 - Clear cookies and cache

    Please clear cookies and cache. this can resolve temporary glitches.

    Step 2 - Switch to a different browser or device.

    If the issue persists, please switch to a different browser or device. Sometimes technical issues can be browser or device specific and switching browsers or devices can identify the cause of the issue.

    Step 3 - Contact me

    If after trying steps 1 and 2 you are still having website issues, please do not hesitate to contact me via the contact us page on my website and I will get back to you as soon as possible.

 Newsletter & Subscriptions

  • To subscribe to my newsletter, go to the homepage on my website, and under subscribe to newsletter click the sign-up button.

    If you have a question about my newsletter, please don’t hesitate to contact me via the contact us page on my website and I will get back to you as soon as possible.

 FAQs

  • Yes, I do sell gift cards!

    Gift cards are valid for 3 years from the date of purchase.

    Lost/stolen gift cards will not be replaced or refunded.

    Purchases made using a gift card will only ever be refunded to the original gift card. If an alternate payment method was used to pay the difference, the difference is the only amount that can be refunded back into the alternate payment method source account.

  • Minke & Co accepts debit cards and credit cards including Visa, MasterCard and American Express. I additionally accept Apple Pay, Afterpay, Paypal and Venmo.

  • At Minke & Co, our aim is to fulfill every order as quickly as possible although sometimes there is a very small possibility that items may be over sold. This occasionally happens when several customers purchase the same item at the same time and causes an item(s) to appear available on our website that has been sold out.

    If you place an order for an item that is no longer available, you will receive an email notification from me and will be refunded for the item(s) that are out of stock. I am so sorry for any inconvenience caused.

  • Pre-ordering allows you to purchase products before I have received them to ensure you can get them before they sell out.

    When purchasing pre-order items, keep in mind that there might be a short wait time before they are shipped as they are not immediately available.

    Once the stock arrives, I will send your pre-ordered items out as soon as possible!

  • Yes, it is!

    I understand how important privacy is.

    Any information that you provide me when ordering from me including your name, email, address, and debit and credit card details are secure and encrypted.

    I will only ask for relevant information necessary to fulfill your order and will never share your personal information with anyone.